Support
We're glad you're here. Whatever you need, we're happy to help.
Contact Us
For any support inquiries, feedback, or bug reports, email us at contact@margadeshaka.com. We aim to respond within 48 hours (usually faster).
When reaching out, it helps if you include:
- Your device type and OS version
- A description of the issue
- Screenshots, if applicable
Is my birth data safe?
Yes, absolutely. Your birth details are encrypted with AES-256-GCM — the same standard used by banks — before they're even stored. On top of that, our database applies its own transparent encryption at rest. All data in transit is protected with HTTPS/TLS. We never sell your data. See our Privacy Policy for full details.
Supported Devices
| Platform | Minimum | Recommended |
|---|---|---|
| iOS | iOS 17.0+ | iPhone 12 or newer |
| Android | Android 8.0+ (API 26) | Android 12 or newer |
Reporting Issues
Found a bug or something that doesn't feel right? We want to know. Email us at contact@margadeshaka.com with a description of the issue, your device and OS version, and screenshots if you have them.
Troubleshooting
App won't load or crashes
Make sure you're running the latest version. Try force-closing and reopening. If it persists, reinstall the app.
Chat messages aren't sending
Check your internet connection. Try switching between Wi-Fi and mobile data. Disable any VPN that might block our servers.
Profile or personalization seems off
Double-check your name, date of birth, and city in Settings. Accurate details help Sakha personalize better over time.
Can't sign in
Try “Forgot Password” to reset. Make sure you're using the same sign-in method you registered with.
Crisis & Emergency Resources
If you or someone you know is in emotional distress, please reach out for help. Sakha is an AI companion — it cannot replace human support in a crisis.
| Country | Service | Contact |
|---|---|---|
| India | iCall (TISS) | 9152987821 |
| India | Vandrevala Foundation | 1860-2662-345 |
| India | AASRA | 9820466726 |
| USA | Suicide & Crisis Lifeline | 988 |
| UK | Samaritans | 116 123 |
In a medical emergency, always call your local emergency number first (112 in India, 911 in USA, 999 in UK).
Sakha (सखा) means “Friend” in Sanskrit. A good friend is always there when you need them — and so are we.